Terms and Conditions

Leland Companies, LLC, is a Florida Limited Liability Company, Doing Business as “Good Signs Fast” 

1. Quotations/Estimates
   Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

2. Payment Terms
    ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified, and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.

3. Credit Card Fee
   We add a 3% surcharge on all credit card payments; this surcharge is not greater than our total cost or accepting credit cards. There is no surcharge for debit cards.

4. Orders
   Good Signs Fast reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). Good Signs Fast also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Good Signs Fast is not liable for any damage resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matters submitted to Good Signs Fast for printing and/or publication.

5. Order Approval/Proofing
   Good Signs Fast has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Good Signs Fast customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Good Signs Fast will review any other order you place. 

Orders are printed in their "as approved and paid for" form, and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Good Signs Fast DOES NOT make any changes to customer files. Once you paid for and approved an order for the print process you agree that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Good Signs Fast will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc. it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc). 

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

6. Item Pick-Up & Disposition
   We are not responsible for any lost, damaged, or discarded items or orders that remain unclaimed for more than 30 days after completion. After this period, we reserve the right to discard, resell, or reuse any items at our discretion. This policy applies to both customer orders and any samples or old items dropped off, including frames, signs, printing materials, photographs, and more. 

We will attempt to contact the company or via email or phone. If we are unable to reach you, we will consider the item unclaimed and unwanted.

7. Current Specials
   In order to receive the discounts associated with Good Signs Fast’s "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount, and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list; if you are not already and you also agree to authorize Good Signs Fast to tag your printed flyer (see section 4) unless you are a reseller or otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated at any time.

8. Cancellations
   Cancelled orders are subject to compensation for any costs and obligations incurred up to the time of cancellation. Due to the rapid nature of our turnaround process, cancellations are only permitted on the same business day the order is placed. If you cancel your order before a proof or design is created (if a Good Signs Fast’s Designer is handling your file), you will receive a full refund, minus a nonrefundable 3% credit card surcharge (not applicable to debit cards). If a cancellation occurs after proof has been produced, a minimum fee of $15 will be charged, with the final amount varying based on the complexity of the design and any customer edits.

9. Return Policy
   As all our items are custom-made to order, we do not accept returns or offer refunds. In the event of a quality issue, we will make every effort to correct the product to the best of our ability. If a manufacturing defect is identified, we will, at our discretion, either repair or replace the item.

10. Credit Card Forced Refund/Chargeback Policy
   All credit card issues and/or disputes on products or services purchased by your credit card authorization from Good Signs Fast shall be dealt with between the customer and Good Signs Fast’s nmb.com. By agreeing to these terms and conditions the customer agrees to never charge back a purchase for any reason.

11. Store Credit
   Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.

12. Accuracy of Specifications
   Quotations are based on the accuracy of the specifications provided. Good Signs Fast can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Good Signs Fast are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

13. Liability
   Good Signs Fast’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Good Signs Fast warrants that every product manufactured meets the industry standard for that product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Good Signs Fast makes no other warranty and no actions or words of Good Signs Fast or its officers, employees or agents shall constitute a warranty. 

14. Governing Law and Arbitration
   Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Citrus County, FL and shall be subject to the substantive law of the State of FL. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorney’s fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.

15. Indemnification
   The customer represents that it has the legal right to produce all printed materials ordered from Good Signs Fast’s. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Good Signs Fast based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Good Signs Fast ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Good Signs Fast harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Good Signs Fast against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Good Signs Fast for any legal fees and expenses it reasonably incurs in responding.

16. Electronic Manuscripts/Images
   It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Good Signs Fast is not responsible for accidental loss or damage to media supplied by the client or for errors with supplied artwork furnished by the client. Until Good Signs Fast can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translation, editing, or programming needed to utilize client-supplied files will be charged at our current rates. 

17. Alterations/Corrections
   Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.

18. Prepress/Hardcopy Proofs
   When ordered by the customer, Good Signs Fast will submit color proofs for the customer's review and approval

· The work is printed per the client's written OK;

• Requests for changes are communicated verbally.

All requests for changes of any kind must be made in writing to avoid mistakes.

19. Color Proofing
   Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

20. Overruns/Underruns
   The generally accepted trade practice is plus or minus 10%. 

21. Delivery/3rd Party Shipping/Pickup
   Charges for delivery of materials and supplies from the client or the client's supplier to Good Signs Fast are not included in quotations unless specified. Good Signs Fast is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the "pickup" option is selected when the order is originally placed, you will have 15 calendar days to retrieve materials. If more than 15 calendar days elapses the order is considered abandoned and Good Signs Fast has the right to discard materials, unless otherwise agreed upon in writing. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our plant Mon-Fri (3pm-5pm) and pick up complete orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our facility, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport. If you will be picking up your order on a Saturday, please be aware Saturday pickup is a courtesy service and is by appointment only. If Saturday pickup is available, you will be contacted prior to Saturday and be given an exact time that someone will be available; please be aware Saturday pickup is a courtesy service and is by appointment only.

22. Claims
   Claims for defects, damages, or shortages must be made by the client in writing no later than 2 calendar days after delivery. If no such claim is made, Good Signs Fast and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Good Signs Fast’s performance has fully satisfied all terms, conditions and specifications. Any disputes regarding products or services purchased by your credit card authorization from Good Signs Fast shall be dealt with between the customer and Good Signs Fast’s nmb.com.

23. Right to Subcontract
   Good Signs Fast shall have the right to assign any portion of the work required to another vendor.

24. Workmanship Guarantee
    We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer credit at our discretion.
 

25. Reprints
   If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.

26. Turnaround Estimate
   Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (Please see section 23., subcategory a. for more information on when printing occurs.

27. Privacy Statement
    Privacy Statement

28. Samples
   Good Signs Fast may use your product for samples or advertising purposes.

29. Billing
   Our name will appear as "Leland Companies, LLC or Good Signs Fast " on your credit card statement.

30. Billing Penalties
   There will be a charge for all returned checks.

31. Inkjet Proofs
   Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

32. Changes to our Terms & Conditions Policy
   Good Signs Fast may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.